Frequently Asked Questions

FAQ

1. Personal information we collect

We collect personal information that you choose to provide voluntarily when using the +Entertainment Video website. This information includes your email address and a password when you register to create your plusentvideo.com account. You are able to browse our site, but you will need to register to order product. We may also ask you for personal information when you contact our customer service department. This is necessary so we can protect against fraud and to process your request more efficiently.

Purchase information

When you place an order with plusentvideo.com, we collect your name, email address, phone number, billing and shipping addresses, credit card number, expiration date and identification code if applicable. This information is important in processing your order and verifying your billing address. It also allows us to ship your order and keep you informed regarding the status of your order. Billing information can be provided over the phone by calling our customer service department at 1.888.383.2499.

If you are a registered customer of plusentvideo.com, you can save your shipping address or billing information for one or more credit cards in Your Account. You may change this information at anytime by clicking on Your Account. Log in with your email address and password and edit your personal information.

Cookies and other computer information

When you visit the +Entertainment Video website, you will be assigned a "cookie" (a small unique identifier text file) to be stored on your computer's hard drive. The purpose of this cookie is to identify you when you visit our site so we can enhance and customize your shopping experience.

Your browser must be set to accept this "cookie" for you to be able to shop on plusentvideo.com. You can delete this "cookie" on your computer once you have completed shopping. To delete a cookie on your browser refer to the "Help" menu on your particular browser.

We also collect technical information from your computer each time you request a page during your visit to plusentvideo.com. This information will include your Internet Protocol (IP) address, your operating system and browser type. We collect this information to enhance your experience at plusentvideo.com and to help us create and develop an improved site. We do not rent or sell this information to any third parties.

Other times we may collect personal information

From time to time, +Entertainment Video may conduct surveys, contests, and/or giveaways using our Website, email, or other media. If you choose to participate, we may require you to supply personal information. We treat this information with the same policies as outlined in this document.

We will use your email address that you provide to respond to your questions, suggestions, and/or requests for assistance in using plusentvideo.com.

2. Use of your personal information

Information we collect on plusentvideo.com may be used to enhance your shopping experience in the following ways:

Deliver products that you purchase online
Register you as a customer of +Entertainment Video
Bill your credit card for purchases you make on plusentvideo.com
Confirm your shopping orders
Respond to your customer service inquiries and/or requests
Communicate special sales, offers, features, contests, giveaways, etc. that may be of interest to you if you choose to receive such notices
Find and stock the products you want
Customize your experience at plusentvideo.com

3. When and with whom we share your personal information

We never sell or rent your billing or credit card information to any third parties under any circumstance. We will share customer information only with our agents, representatives and trusted service providers and contractors for the limited purposes of fulfilling customer orders; offering certain products and services in connection with our Website; communication to customers; providing customer service; enhancing and improving the customer shopping experience; providing a personalized shopping experience and completing credit card transactions.

We will not share your email address with any third party without your explicit consent. Occasionally we run promotions on our site, which may include the opportunity to opt-in to email lists for specific partner companies. In these cases, sharing your email address will not be required and the promotion will include specific information about how your email address will be shared.

On rare occasions we partner with other major companies whose products or services we feel offer the same high quality and standards as our own. In these instances our postal mailing lists are made available to them. While we carefully pick and choose whom we partner with, we understand perfectly if you prefer to hear from no one but us. To remain exclusively with us and not receive information about any other companies or their services, please call us at 1.888.383.2499 or e-mail support@plusentvideo.com.

Aside from the purposes described above, we will never share your personal information with any third parties unless we have your express permission or under special circumstances, such as when we believe in good faith that the disclosure is required by law. We may share aggregated demographic and statistical information with our partners. This is not linked to any personal information that can identify any individual person.

4. How you can decide what marketing communication your receive from us

If you choose to receive them, plusentvideo.com will periodically send you email messages describing new products, featured merchandise and special promotions and/or giveaways. You can choose to stop receiving these emails at any time. Simply go to Your Account, log in and change your preference.

If you select not to receive any marketing emails as described above, we may occasionally send a general marketing email to our existing customers regarding +Entertainment. We may also need to send operational emails to inform you of any changes to our site that might affect your personal information. If you would prefer to receive no email from +Entertainment ever, simply go to Your Account, log in and change your preference.

The only email you will receive from plusentvideo.com if you are not subscribed to our email list will be to confirm any purchases you make on our site, let you know your order has been shipped, respond to any customer service inquiries and to answer any other questions you might have about our site.

5. How we protect the security of your personal information

The security of your personal information is as important to +Entertainment Video as it is to you. +Entertainment Video uses a technology called Secure Sockets Layer (SSL). +Entertainment Video has obtained a digital certificate from Rapid SSL. When you enter a secure section of the +Entertainment Video site, an image of a closed lock or a solid key should appear in the bottom bar of your browser. If you click on this image, a small pop-up window displaying site-security information will appear. The digital certificate guarantees that your personal information is being transmitted to the secure and encrypted +Entertainment Video Web server.

Your personal information is protected by the password you created when you registered an account at +Entertainment Video. It is your responsibility to keep this password confidential. You may change this password at anytime by going to Your Account. Log in with your email address and password and then click and change your password.

6. Changes to the +Entertainment Video Privacy Policy

We reserve the right to change, modify or amend this privacy policy at any time. If we make any significant change to this policy, we will post a notice of the change on plusentvideo.com.

7. How to contact +Entertainment Video

If you have a problem regarding an order, or want more information on a particular title, please log in to the Track Your Order page, or call us at 1.888.383.2499.

To reach our corporate office:

Plus Entertainment, Inc.
468 N. Camden Drive, Suite 250 (Office Only)
Beverly Hills, CA 90210
310.860.5604

Email: support@plusentvideo.com

8. How we protect the security of your personal information

9. RETURNS:

Defective Items:
If your item proves to be defective within thirty days of receipt, please complete the form below to receive a return authorization (R.A.). We will gladly replace it with another copy of the same item only. (No refunds or exchanges, and any item returned to us without an R.A. is subject to a $10 restocking fee.)

Misshipped items
If you receive an incorrect item or format, DO NOT OPEN IT - we will not accept items accidentally shipped to you if you have opened them. You must contact us within 30 days to receive a return authorization (R.A.). We will gladly replace it with the correct merchandise. (We will not replace it with a different title, and any item returned to us without an R.A. is subject to a $10 restocking fee.)

Missing shipments
If you do not receive your order within three weeks we will gladly reship your order. No refunds or exchanges are permitted. If your order was shipped via FedEx/UPS and confirmed as delivered, we will trace the package before we ship a replacement.

Exchanges We DO NOT allow any exchanges for any reason. Please place your orders carefully.

10. REGION CODING

We only sell Region 1, NTSC formatted products.
We do not sell PAL formatted products.

11. INTERNATIONAL SHIPPING:

International customers may select one of two shipping options:

· FedEx: 1 to 2 weeks estimated delivery.

When placing an order, international customers agree to the following Terms of Agreement and Policies:

· We do not offer refunds or exchanges of any kind on any orders shipped internationally.

· We are not responsible for packages held by Customs.

· We abide by all Customs Rules and Regulations and make every effort to review updated Custom Laws.

· It is the customer’s responsibility to be aware of and abide by all laws pertaining to the importing of materials purchased on our sites.

· We charge customers for any fees incurred for refused shipments.

· We don’t pay International Duty Taxes and any incurred Duty Taxes will be charged back to the customer.

· We do not devalue the Cost of Goods.

· We are not liable for shipments sent overseas via a third party located in the United States.

· Please allow 3-5 business days for your order to process.

· International orders will not ship until all items are in stock in our warehouse.

· We reserve the right, with or without prior notice to you, to change these Terms of Agreement at any time. You are responsible for regularly reviewing these Terms and your continued use of our website(s) constitutes your agreement to all such Terms of Agreement.